Contact Us

We offer email customer service. If you have any questions or issues, please send us an e-mail and we will reply within one business day. 

Please enter the details of your request with your order number(*which should be a 4-digit number) or your user name on the order.

Or say hello to us on Facebook or Instagram.

FB: @11urban

Ins: @elevenurban

You can reach us at:14th Floor, Building 1, No. 339, Jiuxin Road, Jiuting Town, Songjiang District, Shanghai


Contact Us