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We offer email customer service. If you have any questions or issues, please send us an e-mail and we will reply within one business day. 

Please enter the details of your request with your order number(*which should be a 4-digit number) or your user name on the order. 

service@11urban.com

Or say hello to us on Facebook or Instagram.

FB: @11urban

Ins: @elevenurban

You can reach us at:14th Floor, Building 1, No. 339, Jiuxin Road, Jiuting Town, Songjiang District, Shanghai

 

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